Shipping policy

Lost Orders - Stuck in Transit

If order tracking has not updated in a long time, and is stuck "In Transit"...

U.S. customers - please wait at least 4 weeks from the time of the last tracking update before contact. Packages often get stuck, but eventually work their way back into the delivery cycle. If it has been 4 weeks without delivery, send an email so we can open a lost mail case!

International (non-U.S.) customers - it is very common for tracking to rarely update, or even update at all, once your package reaches the International Sorting Facility in Chiacgo, IL.
Please do not be alarmed if your order's tracking status does not update for many weeks at a time. INTERNATIONAL ORDERS ARE NOT CONSIDERED LOST UNTIL AFTER 90 DAYS.

 

International Customs

This shop is not responsible for any customs, fees, VAT, taxes, or import duties associated with outgoing orders. The recipient of the package is responsible for paying any charges incurred upon arrival. Please contact your local customs office for more information.

 

We can not ship to the following countries:

  • Afghanistan
  • Belarus
  • Bhutan
  • Brunei Darussalam
  • Chad
  • Cuba
  • Israel
  • Lao People's Democratic Republic
  • Libya
  • Mongolia
  • Papua New Guinea
  • Palestine
  • Russian Federation
  • Samoa
  • Solomon Islands
  • South Sudan
  • Syrian Arab Republic
  • Timor-Leste
  • Turkmenistan
  • Ukraine
  • Yemen